Service Agreements

TriVision offers four levels of service agreements tailored to meet the specific needs of various manufacturers. When you invest in a TriVision system, you automatically activate Level 1. As you upgrade to higher service levels, you enhance the utilization and performance of your TriVision system, ultimately maximizing your return on investment.

Level 1 is a requirement when investing in a TriVision system. This agreement ensures that your TriVision system is up to date with software updates and enhancements without disrupting production.

Level 2 builds upon the foundational services provided in Level 1. This level introduces dedicated daily, weekly, or monthly backups and a guaranteed quick response for critical issues, providing a layer of assurance and operational continuity. Level 2 secures online backup of both system and product settings, which ensures quick recovery from, for example, PC malfunctions or breakdowns.

Level 3 enhances services even more with expert technical on-site support for quick troubleshooting and repairs, focusing on reducing downtime and optimizing system performance. You can rest assured that settings can always be restored due to a local SSD disc backup.

Level 4 is the apex of service offerings, combining preventive maintenance and advanced analytics for proactive system care. In addition to the services offered at the previous three levels, this level incorporates AI and machine learning to anticipate maintenance needs, optimize efficiency, and significantly reduce downtime. Level 4 is designed for innovative businesses seeking a technological and strategical edge over competitors.

For more information about our service agreements including pricing, please contact support@trivision.dk.